Frequently Asked Questions
Get instant answers to some of the more common questions.
Why is the Blood Chem Software better and more affordable than a downloadable software?
Our Blood Chem Software is an SaaS (Software as a Service) solution, with no software to download and learn. You can start using the Blood Chem Software as soon as you sign up as there is practically zero learning curve.
Unlike traditional downloadable software, the Blood Chem Software is a fully hosted, powerfully simple solution with advanced features and premium benefits:
Affordable pricing: The Blood Chem Software offers a flexible and affordable pricing model, which suits the needs of most health care practitioners and clinics. Downloadable software of this caliber would have a stock pricing model, which is out of the reach of most health care practitioners and clinics.
Full data backup: Your data is securely hosted on our servers with full backup and instant recovery. With downloadable software, you need to create your own data back up and there is always the danger of data loss in case of an accident or hardware corruption.
Short update cycle: With downloadable software, upgrades are few and far between as there is a long upgrade cycle. The Blood Chem Software allows for instantaneous upgrades when they become available, so that you get the most up to date software.
Zero infrastructure costs: Unlike downloaded software, for which you require in-house hosting solutions, the Blood Chem Software comes as software as a service, so there’s no requirement for any hardware or infrastructure, at your end
Anytime anywhere access: As long as you have an active Internet connection, you can access the Blood Chem Software from anywhere and at anytime. With downloadable software, this is not possible.
No maintenance costs: You need to maintain the downloaded software by yourself or an IT team. With the Blood Chem Software, there are no additional charges for maintenance and we regularly conduct system maintenance so that you get a fast and reliable service.
Cross Device Compatibility: The Blood Chem Software runs across all kinds of mobile devices and platforms such as iPad, iPhone, Android, Mac and more. Downloaded software, may not run on mobile devices and can be incompatible with certain platforms such as Mac, Linux etc.
No installation fee: With the Blood Chem Software there is no installation fee or set-up cost. Proprietary software may charge extra for setting up the software for you.
Simple and easy: The Blood Chem Software is simple and easy tool to use with an almost zero learning curve. All you need is a web browser and Internet connection. Proprietary software can take you days if not weeks for installation and set up, whereas a SaaS solution like the Blood Chem Software can be used from day one as soon as you sign up.
Who can use the software?
Is Blood Chemistry Software HIPAA compliant?
Optimal DX, LLC, the creator of the Functional Blood Chemistry Software program at http://www.optimaldx.com.com, acts as a trusted confidential application service provider dedicated to providing a secure Internet and mobile service.
Optimal DX, LLC employs a high degree of security consciousness. The environment at Optimal DX, LLC currently encompasses the highest level of security as well as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) security tenets that of the proposed regulations. The overall priorities of Optimal DX, LLC as an organization is to ensure security and be fully compliant with all HIPAA regulations, proposed and finalized. Access, integrity, availability, ownership, authorization, dependability, authentication, and confidentiality are all major considerations within the FMSoftware LLC Security Policy.
Optimal DX, LLC upholds its stringent Security Policy with the following security measures:
Role-Based Usage – Optimal DX, LLC grants varying degrees of access to users with different levels of authority within a provider practice.
Encryption – All communication between you and the Optimal DX, LLC server is secured by using SSL AES 256-bit encryption. This is the highest level of encryption currently available commercially.
Data Security – Optimal DX, LLC takes all measures to secure your data on our servers, in our data center. Our data center is both physically and electronically secured. Our servers are isolated from the Internet by using a firewall which is a hardware and software system that blocks access by unauthorized parties.
Confidentiality – Optimal DX, LLC has internal policies that keep your data private and confidential. We will not share your data with any third party. Your data is your data only.
Login ID and Password Access to your account is controlled by a login ID and a password, which you chose. Strict login ID and password rules virtually eliminate the unauthorized user from gaining access. We do NOT store a plain text version of your password. Your password is stored using a one-way hash key and verified using the same one-way hash every time you login, which means no one at Optimal DX, LLC knows what password you have chosen. If you ever forget your password, we force you to choose a new one using an email verification check.
Auto-Logoff – Optimal DX, LLC protects you against accidentally leaving your personal information active on a computer browser screen. The Optimal DX, LLC service ends your “session” if you are logged in to Optimal DX, LLC but have not actively used the service for a set period of time. This prevents others from accessing your account when you leave a session and forget to log out.
Digital Certificates – Optimal DX, LLC uses a digital certificate issued by Comodo Security Services, a leading Secure Server Certification Authority. This gives you the confidence that you are connected to a site operated by Optimal DX,, and authenticated as such.
Sensitive Information – Optimal DX, LLC handles all your health information with respect to its confidentiality and privacy.
Data Integrity – Optimal DX, LLC employs the latest products and technology to ensure data is always available and access to the site continues without interruption.
Storage and Maintenance of Information – For more information regarding the storage please contact us via Support@OptimalDX.com
Firewall – We take all reasonable measures to secure your data on our servers, in our data center. Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using a firewall which system that blocks access by unauthorized parties.
What can I do to protect my Privacy?
In order to protect your privacy while using the Blood Chem Software program:
– Never share your sign in name or password.
– Always sign out when you are finished using the service.
– Choose a strong password that consists of upper and lower case letters and numbers.
– Install and maintain anti-virus software and a firewall on all computers that you use to access the Blood Chem Software service.
– Promptly install all security and software updates for our iPad/iPhone apps and for your browser.
How secure is the software?
The software itself utilizes the very latest SSL browser encryption and the Database encryption of all personally identifiable data is 100% HIPPA compliant. We take your patient security very seriously, which is why we have invested heavily in the latest security features. For full details on our security measures please visit this link: http://optimaldx.com/security
Is the software capable of importing lab results directly from the lab rather than relying on manual entry?
We currently have this functionality with members of Evexia Diagnostics, Empire City Lab and Ulta Lab Tests. Once a lab test comes back to one of these lab companies, our system securely communicates with their system to import the lab values directly into the software without needing to do manual entry. We are looking to expand this functionality in the future to include more lab companies.
Can the software create reports from any lab tests or does it need an exact set?
The software creates reports based on whatever test results you enter from the lab results you get back from the particular lab you are using e.g. Labcorp or Quest. There are no preset panels that need to be run in order to enter into the software. The software is set up to accept results for over 80 individual biomarkers plus the software will calculate 8 or more powerful Functional Medicine Ratios for you. The more results you enter into the system the better job the software does with creating probability based results.
Please CLICK HERE to view a list of all the biomarkers that are built into the software.
RIGHT CLICK HERE to download a document Dr. Weatherby created with the best panels to run so you can get the most out of the Functional Health Reports.
Is there a contract for a specified period of time, and is the subscription price likely to change significantly over time?
We do not have a long-term contract for becoming a user of our software. We offer a no-contract monthly subscription service. If you want to stop your subscription simply email us at email@example.com and let us know you want to stop your subscription. You’ll continue to have access up to the date of your renewal. After that, you will no longer have access.
Can I upgrade from a lower plan to a higher plan?
Absolutely. Drop us an email to firstname.lastname@example.org and let us know you want to upgrade your account. We will then change your subscription and your software account to that level. We usually do this the day we get the request but sometimes it will be done the next business day i.e. we don’t work weekend!
What do you mean by “Enter Unlimited Lab Tests”?
We understand that many practices run a lot of blood tests each month and may also have historical blood test data on their patients that they’d like to put into the system, so we decided to make all our plans “Unlimited”. What does this mean? With all our plans you get to enter UNLIMITED LAB TESTS into the system. Basically a “lab test” constitutes the results you get back from a lab, not the individual biomarkers themselves! Once you enter the data from that lab test into the system and press save, it counts as 1 lab test in the system. With all our plans, you can enter as many lab tests into the system as you want.
Does your software provide nutrition supplements recommendation?
Yes. The great thing about our software is we are independent from supplement companies so we can provide protocols and recommendations from multiple companies. At this time we have protocols from Metagenics, Biotics Research, Designs for Health, Xymogen, NuMedica, Orthomolecular, Standard Process, Cytoplan, Premier Research Labs, Moss Nutrition and Apex Energetics. We have 2 supplement driven reports: a Health Improvement Plan that lists all the products recommended for the top 8 clinical dysfunctions, deficiencies and conditions giving name, dosage and product description and a shorter Product Summary Report that lists the individual products in a table format that the patient can easily post on their fridge.
Can I re-order Biomarkers in the lab templates in the software to match the order I get on my lab results?
Absolutely. We have set it up so that you can not only re-order lab templates to match the biomarker order on the original lab but also so you can create unique and specific new templates to match popular panels you might run.
Can you add amino acids and fatty acid tests? Can I add results from the VAP tests? What about urine dipstick analysis?
The software currently has over 100 individual biomarkers and we add to that list all the time. We are very open to suggestions as to which additional elements to add to the software. Our Blood Chemistry Software is set to do a Functional Analysis of the standard Chemistry Screen and CBC/Hematology test plus a few common elements. We want to keep it simple and easy to use so at this time we have no plans on adding urinalysis or amino acid testing. Given the popularity of advanced lipid fractionation testing, we do plan on adding that to the software. If you have biomarkers you want to see in the software then please consider helping us out by gathering important data. Please email us at email@example.com to let us know your interest and we can send you a detailed document we use to gather important biomarker data.
Can this software work on both PC’s and Apple computers?
The software is run off the web so will work with any computer that has access to the internet regardless of the device you are using.
Can you use this program on an ipad?
Yes. You can access the software through safari on your iPad but at present there is no custom app for the ipad or android devices. Our programmer will be working on that very soon.
Can the software show comparisons over time?
Absolutely. We feel that it ‘s essential that you have the ability to look at change over time, which is why we have a historical report that shows the last 7 lab tests next to one another for comparison. This greatly increases compliance and many practitioners have said that it makes it easier to have patients repeat tests because they are keen to see how their values have changed. On our Functional Blood Test Comparative report, we list the latest test and the last test next to one another so you can quickly see a change from the time of the last test to the present test in the system.
Is there a list of the tests that can be interpreted by the software?
Yes. Please CLICK HERE to view a list of all the biomarkers that are built into the software.
RIGHT CLICK HERE to download a document Dr. Weatherby created with the best panels to run so you can get the most out of the Functional Health Reports.
Is there an area in your software where we can enter patient history and other patient facts, i.e. exam etc.?
Not at this point. We are working on our next software project: “Functional Signs and Symptoms Analysis”. I have started work on this next project that will give you the opportunity to give your patients a comprehensive Health Appraisal Questionnaire and have the results analyzed and a complete report generated. We are working on ways to have this as either a stand-alone product or integrated with your blood chem software account. With the integration, you’ll be able to see the results of the questionnaire side by side with the blood test results. I am so excited to get to work on this and hope you are too!
I’m from outside the US and my labs are using different units and reference ranges? Can I use the software?
Absolutely. There is no need to convert Standard International units (the units used by every lab outside of the US) into US units to use this software! This is the only software that we are aware of that is 100% useable by practitioners from all over the world. US practitioners use the software in US unit mode while practitioners from Canada, New Zealand, Australia, etc. can input data in Standard International units, the units that come on their tests.
Account Cancellation - IMPORTANT
Although we would hate to see you go, you may cancel your account at any time.
- NO LONG TERM CONTRACTS – we do not have long term contracts so you can cancel your account and subscription at any time
- RECURRING SUBSCRIPTION – The Blood Chemistry Software is a recurring subscription service and charges will continue until your account has been canceled.
- NO REFUNDS – We are not able to provide refunds based on the sensitive digital nature of the online services provided. If you cancel in the middle of your subscription cycle, your account will remain open until the date of the renewal at which time it will automatically close.
- YOUR RESPONSIBILITY – It is your responsibility to keep track of your recurring billing cycle and notify us of cancellation by phone BEFORE your account renewal.
- To Cancel Your Account:
Please Call: 541-482-3779 Monday – Friday 10am – 5pm Eastern USA or write us an email.
If you don’t reach us on the phone – Please leave a message or send an email to firstname.lastname@example.org with the following information:
– Full Name
– Time and Date You Called
– Account Username
– Your Message
Please Note: Once your account is closed, if you change your mind in the next 7 days, please let us know and we’ll happily reactivate your subscription. After that, your account will be permanently closed and you’ll need to create a new account to continue using the software and re-enter all lab data. The disadvantage of this is the loss of historical data that will have to be re-entered.
If I cancel my account how long will my data be saved?
Once your account is closed, if you change your mind in the next 7 days, please let us know and we’ll happily reactivate your subscription. After that, your account will be permanently closed and you’ll need to create a new account to continue using the software and re-enter all lab data. The disadvantage of this is the loss of historical data that will have to be re-entered.
How do I reactivate my account?
We do not re-activate closed accounts. Once your account is closed, if you change your mind in the next 7 days, please let us know and we’ll happily reactivate your subscription. After that, your account will be permanently closed and you’ll need to create a new account to continue using the software and re-enter all lab data. The disadvantage of this is the loss of historical data that will have to be re-entered.
Do you offer any kind of functional blood chemistry training program?
Yes. Dr. Weatherby offers his “FBCA Mastery Certification Training Program” annually in the fall. This program isn’t just the usual “training” but a “MASTERY COURSE” in all aspects of Functional Blood Chemistry Analysis complete with testing and certification! We open enrollment in the Fall. Please CLICK HERE to get on the waiting list so we can keep you updated on the next registration!
Do you provide any type of training to teach us how to get them most out of the software?
Yes, we have a mini e-mail and video based training. You’ll receive an email from us directing you to a short video that showcases some aspect of the software: entering patient data, creating custom profiles, how to use the reminder system, entering data into the system, the report center, how to read the reports, how to communicate the reports to your patients, etc.
How do we add new lab tests to a pre-existing panel? Tests that are not in your system like Lipoprotein.
Currently the software system is set with a pre-determined series of biomarkers, which are the most common on a blood chemistry and CBC test. Lipoproteins are not currently in the system. We have a “Practitioner’s Notes” section that allows you to write in notes on tests that are not currently in the software program. You can then choose to make these notes available to the patient in the printed report or not. We are adding new biomarkers into the software and you will need to add those biomarkers to your lab profiles that you have created within the software. Once the new biomarker has been added to your profiles, you can start inputting data on those biomarkers.
Will you ever have pay-as-you-go plans?
No. We are dedicated to the subscription model.
Do I need to install the software onto my computer?
No. Since the software is web based, there’s nothing to install AND when a new feature is released you get it automatically. No upgrade prices!
I'm in the United Kingdom? Can I sign up with the US based software program?
The short answer to that question is no. Practitioners from the UK will not be able to set up an account with the US based software because we have a licensing agreement with a UK based company called Functional Dx. Functional Dx not only provide access to the software reports but also very competitive pricing for blood testing services. if you practice in the UK or Europe please contact Functional Dx for more information on how to begin utilizing the software in your practices.
What does the Functional Health Report (FHR) look like?
Please visit this link to review all 12 of the reports that make up the entire Functional Health Report: http://optimaldx.com/features/
You may also want to review some of our short videos that showcase some of the many features of the software: http://optimaldx.com/support/
What kind of support can we expect with an active subscription in the blood chemistry software?
You can email us at email@example.com or leave a phone call at 541-482-3779 and someone will get back to you ASAP. You’ll also be getting access to a video-based online software training course as well to ensure you get the most out of the program. Lastly, we have short training videos built into the software program itself. These will help answer the most common kinds of questions you may have.
For more in-depth coaching on your patient’s blood tests or to get help with an existing Functional Health Report we recommend booking time with Dr. Weatherby through his coaching account at Clarity: https://clarity.fm/dickenweatherby
All Professional and Enterprise users get 2 for 1 when they book time with Dr. Weatherby, i.e. pay for 15 minutes and you’ll get 30 minutes of his time!
What is your contact email for additional questions?
You can reach us at firstname.lastname@example.org. Please email us your questions or alternatively, you can call our office at 541-482-3779
I am learning Functional Medicine now. Is this too advanced for me?
Maybe! Having a good grounding in the background knowledge of blood chemistry analysis will make a big difference with how much you get from the software. We recommend getting on the waiting list for Dr. Weatherby’s annual “Functional Blood Chemistry Analysis Mastery Training” program, which we run every Fall. Please CLICK HERE to get on the waiting list.