Although we would hate to see you go, you may cancel your ODX Membership at any time.
To Cancel Your ODX Membership:
Visit the billing page in your ODX Platform account and click the link the 3 vertical dots next to "Invoice:
On the drop down, click "Cancel my account".
Follow the off-boarding directions to cancel your membership and any subscription add-ons. This will close your account.
You’ll continue to have access to your membership, your credits, and any add-ons you have purchased up to the date of your renewal. After that, your account will be permanently closed.
PLEASE NOTE: Canceling your ODX Membership will permanently close the account. We do not allow account reactivations. If you want to maintain access to your patients, lab tests, treatment plans, "My Products", etc. we recommend that you keep a $20/month ODX Membership. This allows you to add future blood tests on a Pay-As-You-Go basis rather than keeping a monthly Blood Chemistry (Unlimited) add-on.
Additional Information:
NO LONG-TERM CONTRACTS – we do not have long-term contracts, so you can cancel your account and subscription at any time
RECURRING SUBSCRIPTION – The Optimal DX Software is a recurring subscription service, and charges will continue until your account is canceled.
NO REFUNDS – We are not able to provide refunds based on the sensitive digital nature of the online services provided. If you cancel in the middle of your subscription cycle, your account will remain open until the date of the renewal, at which time it will automatically close.
YOUR RESPONSIBILITY – It is your responsibility to keep track of your recurring billing cycle and cancel BEFORE your account renewal. Your Billing Page on the Optimal DX Platform has all the info you need on this matter.
Again, to cancel your account, visit the billing page in your software account and click the link 3 vertical dots next to "Invoices" on the right-hand side of the page.
