Data Security

We take the security of yours and your patient's information seriously.

Last Updated January 26th, 2023

Optimal DX LLC acts as a trusted confidential application service provider dedicated to providing a secure Internet and mobile service.

Optimal DX LLC employs a high degree of security consciousness. The environment at Optimal DX LLC currently encompasses the highest level of security as well as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) security tenets that of the proposed regulations. The overall priorities of Optimal DX LLC as an organization are to ensure security and be fully compliant with all HIPAA regulations, proposed and finalized. Access, integrity, availability, ownership, authorization, dependability, authentication, and confidentiality are all major considerations within the Optimal DX LLC Security Policy.

Optimal DX LLC. upholds its stringent Security Policy with the following security measures:

Role-Based Usage Optimal DX LLC. grants varying degrees of access to users with different levels of authority within a provider practice.

Encryption All communication between you and the Optimal DX LLC server is secured by using SSL AES 256-bit encryption.

Data Security Optimal DX LLC. takes all measures to secure your data on our servers, in our data center. Our data center is both physically and electronically secured. Our servers are isolated from the Internet by using a firewall which is a hardware and software system that blocks access by unauthorized parties.

Confidentiality Optimal DX LLC. has internal policies that keep your data private and confidential.

Aggregated Data Certain information and/or personal information may be disclosed to third parties in connection with and as necessitated by our normal provision of Services. Additionally, information and/or personal information may be anonymized, aggregated, and used for various business and commercial purposes, but in no event in a matter that is linked to any personally identifiable information, or to profile any individual.

Login ID and Password Access to your account are controlled by a login ID and a password, which you chose. Strict login ID and password rules virtually eliminate unauthorized user from gaining access. We do NOT store a plain text version of your password. Your password is stored using a one-way hash key and verified using the same one-way hash every time you log in, which means no one at Optimal DX LLC. knows what password you have chosen. If you ever forget your password, we force you to choose a new one using an email verification check.

Auto-Logoff Optimal DX LLC. protects you against accidentally leaving your personal information active on a computer browser screen. The Optimal DX LLC. service ends your “session” if you are logged in to Optimal DX LLC. but have not actively used the service for a set period of time. This prevents others from accessing your account when you leave a session and forget to log out.

Digital Certificates Optimal DX LLC. uses a digital certificate issued by GeoTrust Security Services, a leading Secure Server Certification Authority. This gives you the confidence that you are connected to a site operated by Optimal DX LLC, and authenticated as such.

Sensitive Information Optimal DX LLC handles all your health information with respect to its confidentiality and privacy.

Data Integrity Optimal DX LLC employs the latest products and technology to ensure data is always available and access to the site continues without interruption.

Storage and Maintenance of Information For more information regarding the storage please contact Optimal DX LLC at

Firewall We take all reasonable measures to secure your data on our servers, in our data center. Our data center is both physically and electronically secured. Our servers are protected behind the Internet by using a firewall system that blocks access by unauthorized parties.

What can I do to protect my Privacy?

In order to protect your privacy while using the Optimal DX LLC service, you can:

  • Never share your sign-in name or password.
  • Always sign out when you are finished using the service.
  • Choose a strong password that consists of upper and lower case letters and numbers.
  • Install and maintain anti-virus software and a firewall on all computers that you use to access the Optimal DX LLC service.
  • Promptly install all security and software updates for our iPad/iPhone apps and for your browser.

Read our complete privacy policy.