Free Accounts
There is nothing to cancel. A free Optimal DX account has no subscription and no recurring charge. Your account stays open, and your patients, blood test entries, and any reports you have generated stay available whether or not you ever buy another report.
Blood Chemistry (Unlimited)
Blood Chemistry (Unlimited) is a monthly subscription, and you can cancel it at any time.
Visit the billing page in your Optimal DX account and follow the cancellation steps. You keep unlimited reporting until the end of the period you have already paid for. After that date, your account remains open but reverts to pay-per-report. Your patients, blood test entries, and previously generated reports remain accessible. If you want to generate a new report after canceling, you can buy report credits or restart Blood Chemistry Unlimited at any time.
Report credits
Report credits you have purchased stay in your account and do not expire. If you upgrade to Blood Chemistry (Unlimited), we convert your credits to a cash balance and use that to offset the cost of Blood Chemistry (Unlimited).
Refunds
We can't provide refunds for subscription periods that have already started or for report credits you've purchased because of the digital nature of the service. If you cancel partway through a billing period, you keep access until that period ends.
Billing dates are yours to track
You are responsible for downgrading or canceling Blood Chemistry (Unlimited) before your renewal date. Your billing page shows your invoices, renewal date, and full billing history.
Closing your account entirely
If you want to permanently delete your account and all patient data, contact support@optimaldx.com. This is permanent and cannot be undone. We suggest keeping your account open indefinitely so you can come back at a later date and run reports as needed on the patient data we securely maintain in the Optimal DX Platform.
